FAQ

Answers to the questions we hear most. Can't find yours? Message us on Instagram @nuelle.lb.

Ordering

How do I order?

Add the products you want to your cart on nuellelb.com and check out. You can also send us a message on Instagram (@nuelle.lb).

Do you have a physical shop?

Nuelle is an online shop. Every order is delivered to your door.

Payment

How do I pay?

Cash on delivery only, in US dollars.

Delivery

Where do you deliver?

All over Lebanon, with our delivery partner Wakilni.

How much is delivery?

$5 per order. Delivery is free on orders of $100 or more.

How long does delivery take?

2 to 4 working days, anywhere in Lebanon. Our stock is in Lebanon and ships from here.

What if I refuse the order or can't be reached?

If an order is refused at the door, or we can't reach you once delivery is scheduled, $7.50 is owed (the $5 delivery plus the $2.50 return). We may ask for it before sending a new order.

Authenticity

Are your products authentic?

Yes, 100%. We buy from authorized retailers and can share the batch details of any product on request.

Exchanges

Can I exchange a product?

Yes, within 7 days of delivery, as long as the product is sealed and unused. We don't offer refunds.

What if my order arrives damaged or wrong?

Send us a photo within 48 hours of delivery and we replace it for free.

Products

A product is sold out. Will it come back?

Message us on Instagram and we will note your interest and tell you first when it is back.

Can you help me choose a product?

Of course. Message us on Instagram with your skin type or what you are looking for and we will suggest what suits you. For products with actives (retinoids, acids, vitamin C), we recommend a patch test first.

Contact

How can I reach you?

Send us a message on Instagram (@nuelle.lb) or use our contact form.